Refund Policy

This Refund Policy explains how Keeki Play handles refunds for paid features on the platform, such as channel memberships, paid subscriptions, video purchases and premium plans.

1. Digital Purchases

Because digital content and subscriptions are consumed instantly upon access, all purchases made on Keeki Play are generally final and non-refundable, except where required by applicable consumer law.

2. Faulty or Unavailable Content

If you purchased a video, membership or premium plan and the content is faulty, technically broken, or not delivered as described, contact us within 7 days of the purchase date. We will review the issue and, where appropriate, provide a replacement, credit, or a full refund to your original payment method.

3. Renewal Cancellations

Recurring memberships can be cancelled at any time through your account settings. Cancellation stops future billing after the current billing period ends; no pro-rata refunds are issued for the remainder of an active period.

4. Processing

Approved refunds are processed within 5-10 business days and appear on your original payment method within one billing cycle, depending on your bank or card issuer.

5. Contact

To request a refund, contact us at omodolatan@gmail.com with your username, the purchase details, and the reason for your request.